TERMS OF WEBSITE USE

Thank you for visiting One Engage (the ‘Web Site’). Please read these terms and conditions carefully before you start to use the Web Site. This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.oneengage.com, whether as a guest or a registered user. 

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.

One Engage maintains this Web Site and the other websites that are linked to this site, and all the information, communications, software, scripting, photos, text, video, graphics, music, sounds, images and other materials and services found on the Site (collectively ‘Content’), for the use of its customers, employees and members of the general public but only for the lawful purposes described below. Such content is provided by One Engage as a convenience to its customers and to the general public.

You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use this Web Site in accordance with all terms and conditions herein and you promise to us that you are old enough to enter into any legally binding contracts which may be made through this Web Site.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our Acceptable Use Policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

Definitions.

The words in bold below have the following meanings:

Terms includes these general terms, specific terms that apply to a specific section of this website [such as our privacy policy] and any other relevant terms, conditions, policies, disclaimers, authorities, and notices agreed between you and us.

We, us or our refers to One Engage, the owner of the website. It includes our officers, agents, employees, owners, co-branders, and associates where these terms limit or exclude our liability.

You or you refers to any visitor to this website, including any other person, website, business or agent associated with the visitor.

Conflict. If the meaning of any general term conflicts with any other relevant specific term, the specific term will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.

Non-Personal Identifiable Information Collected Automatically

We may collect and store information about your visit on an anonymous, aggregate basis. This information may include the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We use this information only to measure site activity and to develop ideas for improving our sites.

Submission and Collection of Information (Usage of Information)

There are instances where One Engage requests personally identifiable information from the Site users to provide them with a service or correspondence (promotions and mailed brochures). This information may include name, mailing address or e-mail address.

We need this information to help us improve our services to you and we may use your feedback for the following:

  • To make the Site easier for you to use by not having to enter information more than once.
  • To protect our websites and systems against unauthorized access.
  • Help us to provide information faster.
  • To help you quickly find services or information available from One Engage
  • Using information to make improvements to the Site.
  • To process any orders placed by you.
  • Assessing general trends within the Web Site and its use.
  • To alert you to, updated information and other new services that One Engage considers to be of interest to you. 

Modification of Terms

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Web Site and will not have any retrospective effect on existing contractual arrangements made through this Web Site. Your continued use of this Web Site after any change means you have accepted the changed terms and conditions.

Disclaimer of Warranties & Limitation of Liability

General

Your access to and use of the information, software [products or interactive services], and other materials on, or through, this Web Site or any section or part of the Web Site is solely at your own risk. The information and materials displayed on our Web Site are provided without any guarantees, conditions, or warranties as to their accuracy and we make no warranty whatsoever about the reliability, stability, or virus-free nature of any software available on the Web Site.

Commentary and other materials posted on our Web Site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Web Site, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that the availability of the Web Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed, and we reserve the right to withdraw or amend the service we provide on the Web Site without notice. Also, your access to the Web Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Web Site is unavailable at any time or period.

License.

We grant you a limited license to use this website on these terms. We may cancel your license at any time for any reason. Your license is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.

Breach.

If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your license, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.

Framing.

You may not frame this website or any of its pages.

Linking.

You may only link to the home page of this website at [fill in hyperlink]. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property.

Virtual agents.

You may not use any technology (including spiders, crawlers, bots and similar virtual agents) to search or gain any information from this website.

Disclaimer of Warranty

The information, software, products, and services contained in this website are provided “as is” and ‘as available without warranty of any kind. We hereby disclaim all warranties and conditions with regard to the information, materials, software, products, and services contained in this website, including all warranties implied by law and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, unless the applicable law prevents us from doing so (whereupon we limit our liability to the full extent permitted).

Limitation of Liability

We will not be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue, opportunity, or profits), punitive, or exemplary, damages of any kind even if advised of the possibility of such damages or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise and whether or not in the contemplation of the parties) arising out of:

  1. Access to, or use of this website, or delay or inability to use this website, or any information contained in this website; or,
  2. The availability and utility of products and services available on this website. Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law.

Limitations on Use

You may use our Web Site only in accordance with these terms and conditions and, in any event for lawful purposes which includes complying with all applicable laws, regulations, and codes of practice of the jurisdiction from which you are accessing our Web Site. You warrant to us that you are complying with all applicable local laws, regulations, and codes of practice and that your use of our Web Site is not a breach of such. You agree to use the Web Site only for personal, non-commercial use.

You must not and unconditionally and irrevocably undertake not to abuse the Web Site (or any part or any link or pointer). “Abuse” includes, without limitation, using the Web Site to:

  • Defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law.
  • Harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses (including but not limited to trojan horses, worms, time-bombs, keystroke loggers, spy ware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware).
  • Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software which do not belong to you or to which you do not hold all appropriate rights.
  • Omit or misrepresent the origin of, or rights in, or ownership of any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Download or upload files that are unlawful to distribute through the Web Site.
  • Transmit any information or software obtained through the Web Site, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Web Site (without our express prior written consent).
  • Cause an excessively large load on the infrastructure of the Web Site.
  • Falsely use a password or personal identification number during logging into the Web Site or misrepresent one’s identity or authority to act on behalf of another.
  • In any way breach any applicable local law or national law or regulation (whether a criminal offence or not).
  • Violate this Agreement in any other manner or engage in any conduct that is, in our reasonable opinion, in conflict with this Agreement or any law.

Intellectual Property Rights

All trademarks, copyright, database rights, and other intellectual property rights in the content and materials included on the Web Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations (as well as the organization and layout of the Web Site), and software are the property of One Engage, it’s affiliated or it’s content suppliers and is protected by international trademark copyright and database laws and treaties around the world. All such rights are reserved.

Ownership.

We own this website and (together with any licensors) own all content and other rights in it, including all intellectual property rights such as copyright and patent rights. All moral rights are reserved.

Trademarks.

All trademarks on this website are subject to trademark rights of One Engage including all marks, model names, logos, and emblems.  You may not use any trademark, trade name, brand or logo on this website or related marketing material without first getting the owner’s written permission.

Restrictions.
Unless we expressly allow it, this website may not be:
Copied, modified, or used to make derivative works.
Transferred, distributed, decompiled or reverse engineered, or

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Web Site. You also agree not to create and/or publish your own database that features all or any part of this Web Site without our prior written express consent. Our status (and that of any identified content suppliers or third-party links or pointers) as authors of the material on our Web Site must always be acknowledged.

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

VIRUSES, HACKING, AND OTHER OFFENCES

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

You agree:

  • Not to use the site to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Not to interfere or disrupt the site or any networks connected to the site.
  • Not to use any device, software or routine or attempt to interfere with the proper functioning of the site or any transactions being offered at the site.
  • Not to use the services, associated with the site for illegal purposes.
  • To comply with all regulations, policies and procedures or networks connected to the site.
  • You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

We will report any breach of this provision to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. 

If you wish to make any use of material on our site other than that set out above, please address your request to Enquiries.

VARIATIONS

One Engage may revise or withdraw the Content, in whole or in part, at any time without notice.  One Engage may at any time revise these Web Site Terms of Use by updating this posting. By using the Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the then current Web Site Terms of Use to which you are bound.

Kindly check One Engage’s website periodically to remain informed of any changes or updates to One Engage’s privacy policies and practices.

Privacy Policy 

The use of the site is subject to One Engage’s Privacy Policy. You consent to the collection, use and disclosure of your information as described in this privacy policy. This policy reflects One Engage current business practices and is subject to change and update. In the event of any such change or update, a revised policy will be posted on the Website, with the last date of update.

ACCEPTANCE OF COOKIES

One Engage places cookies on your computer when you visit our websites. You can determine the extent to which cookies are enabled or disabled by means of settings on your computer. One Engage assumes that you agree to cookies being placed on your computer if your browser is set to allow them.

Sharing of Personal Information 

Except as outlined on the Web Sites, One Engage never provides the Personal Information to third parties without a User’s consent. 

One Engage may also disclose Personal Information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Web Site’s Terms of Use.

One Engage may also disclose or give access to Personal Information when we believe in good faith that the law requires it.

One Engage only collects Personal Information to the extent deemed necessary to serve its legitimate business purposes, and it uses appropriate security technology to ensure the security, integrity, and privacy of all Personal Information as it deems appropriate.

Scam and fraud alert

At One Engage, we take protecting our customers’ sensitive information seriously and are constantly monitoring our information and data to prevent fraudulent or suspicious behavior. Please be aware of and avoid fraudulent communications purporting to be on behalf of One Engage.

The security of your personal information is important to us. At One Engage, we recognize industry standards and employ appropriate administrative, technical, and physical security safeguards to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, use, and other unlawful forms of processing. We continually invest in the latest world-class technologies to minimize all potential risks for the benefit of our customers, and we remain committed to ensuring we meet the most stringent security requirements and fostering a security culture within our organization. 

Our corporate website and mobile App use several security techniques including secure servers. All your personal information, including your credit card details, is encrypted before leaving your browser or device. Our payment platform has also been certified for compliance with payment card and data security industry standards.

One Engage will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, One Engage cannot guarantee the absolute security of your personal information.

Types of Fraud

Fraudulent Emails and Email Scams: These are the most common online scams. Such emails attempt to trick you by pretending to come from a reputable source, such as from One Engage. They will try to get you to share sensitive personal, account information or send a payment. They may also ask you to enroll in winning a prize or entering a competition. We urge customers to be suspicious of any request not coming directly from One Engage.

Identity Theft: This occurs when someone tricks you into disclosing/providing personal, financial, or account information. Posing as well-known companies, information thieves usually send out e-mails or contact you by telephone asking you to reply or direct you to a fraudulent web page that asks you to provide personal information, such as your credit card number or account password, or even your One Engage credentials.

Credit Card Fraud: In some instances, credit card fraud occurs when someone’s physical credit card is lost or stolen by another party who uses it. Credit card fraud is driven primarily by the compromise of credit card account data during their normal course of usage. Stolen credit card data is often used to attempt fraudulent online purchases.

Spam and Viruses: In our industry, customers usually receive an email suggesting that Aramex is attempting to deliver a package and request that you open the email attachment to prompt the delivery. This attachment may be a computer virus. Unless you are expecting to receive an email like this, please do not open the attachment and report it to the Customer Care Center a support@oneengage.com

Contact information

We are here to answer any questions you may have and provide you with the information you need. Get in touch with us through the following channels:

Phone:
965 22008368

Alternatively, use the contact form to submit your inquiries or request a consultation.

Our team will respond to you promptly.

Get In Touch

One Engage / 2024

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